If you have any other questions, please get in touch via our “Contact Us” page.

Q. Is a long-term contract required for service?
Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. If you would like a long-term contract, they’re available.

Q. Are you insured?
Yes. We are fully insured with 1,000,000 liability insurance to protect your home and to give you peace of mind.

Q. What areas do you cover?
We provide cleaning services for Bexleyheath, Chatham, Crayford, Dartford, Erith, Gillingham, Gravesend, Greenhithe, Medway, Meopham, Northfleet, Rochester, Swanscombe and surrounding areas.

Q. What all is included in your cleaning service?
Please review our house cleaning checklist for a list of services we perform for each type of cleaning.

Q. Do you provide the cleaning supplies?
Yes. We supply everything needed to clean your home for £4.99; if you have your own or specific cleaning products you would like us to use, we’ll use them instead.

Q. What should I expect on my first appointment?
We’ll arrive at your property equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Q. Do I need to do anything before you arrive?
We only ask that you let us know if you have any animals/pets.

Q. Will I have the same cleaning person each visit?
Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home.

Q. What will it cost to have my home cleaned?
The cost will depend on how large your home is and the amount of cleaning required. We can give you a free quote over the phone, or visit your property in person for £7.50 (This is free if a clean is booked afterwards, an “in person quote” without a booking afterwards has a charge of £7.50 for the call out).

Q. Do I need to be home the day of cleaning?
Some clients prefer scheduling cleaning appointments for when they’re are at work or away for the day, while others like to be at home during the cleaning process. This is completely up to you. Regardless of your schedule, you are certain to receive a superior housekeeping service!

Q. Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We’ll move your visit to another, more convenient time or if you wish, cancel it all together.

Q. How will you enter my home on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You may leave a key under a door mat on the day of the clean. 3. You may give us the code to the garage/side gate/ keyholder. 4. You can leave the door unlocked the day of cleaning.

Q. Do you offer house cleaning gift certificates?
Yes. You can purchase a cleaning gift certificate for just about any occasion.

Q. How and when do I pay for my cleaning services?
We require payment at time of service. You can pay directly through the invoice using PayPal. We also accept most major credit cards, debit card payments and payment by cash. If you would like to pay for services using your credit card, please visit our payment centre where you can pay for your cleaning services online.